The telephone has been a necessity in the day-to-day world for many years now. It wasn’t until 1980 that the invention of Caller ID came into play and we haven’t looked back since.
Caller ID became essential for businesses and people to avoid spam callers or to simply avoid their ex’s. When VoIP business phone systems were created, it didn’t take long for Caller ID to become integrated with the internet phone service. With the invention of Voice over Internet Protocol phone systems, people were able to quickly adapt and enhance the technology to include outbound caller ID and call screening.
Inbound caller ID provides key data on callers before the phone is answered, including name and phone number. This VoIP feature is useful for blocking anonymous or unknown calls and helps auto-attendants route known callers to predesignated destinations. Outbound caller ID allows extension users to select which ID to use when placing an outbound call, which is important for anyone using their personal phone for work.
Call screening puts customers in control of which calls to take. Caller ID details on the phone’s display allows users to decide whether to take the call, decline it, or send it to voicemail. Some providers pair call screening with a call block feature that lets customers specify that certain numbers should be allowed to ring through. Call screening is a useful VoIP feature for business owners who want to prioritize calls when answering their own phones.
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