Looking ahead to the new year, you may have some resolutions to improve your business. You may be thinking about starting or improving your contact center. If this is you, then we’ve got what you need. Keep reading to learn about some of the great features Cloud Service Networks can provide for your contact center.
We provide Automated Call Distribution (ACD) and smart queues so you can professionally greet your callers any time without letting your call center get bogged down during large call volume times. You can also direct your callers to the right place with a fully customizable ACD or hunt-group. Additionally, you can set up a vanity toll free number and make it easy for your callers to remember your number. If you do business internationally, you can also get a local number in the places you do business, even if you are not physically located there.
With Cloud Service Network, you can get insights with real-time dashboards that give you actionable data. The data we can provide includes call volume, abandoned calls, average talk time, queued calls, and agent status. Our Advanced Contact Center Reporting tool allows Supervisors to successfully manage their staff, campaigns and resources efficiently, in real-time.
We provide the features you need to run and manage your contact center efficiently. If you’re ready to start the new year with your new contact center, call us today.