What Clients Often Ask:“My customer didn’t see our name on their caller ID. Are our phones set up wrong?”We get this question a lot - and we completely understand the confusion. The truth is: your caller ID and name (CNAM) may be set up correctly on our side, but it...

  We are pleased to announce the Device Provisioning Service has been successfully upgraded to v42, which includes several significant improvements. This update includes added support for many new phones, as well as provisioning improvements, and bug fixes....

  Customers use our mobile application to create an extension off of the business phone system. Users of the mobile applications can receive calls at their extension regardless of location, as long as the mobile device has a connection to the internet. When...

Call recording has always been an important add-on feature for business phone systems. Before business VoIP telephone systems call recording required a significant investment in hardware and software. Algo is a manufacturer of equipment used on many diifferent...

Deploying business VoIP telephones in today's business environment requires the proper equipment to ensure great call quality as the internet fluctuates and when the internet provider goes down. We install a cloud based router which prioritizes business critical...

With Voice over Internet Protocol (VoIP) increasing in popularity, you may be wondering if this communication tool is right for your small business. Fortunately, VoIP offers several benefits for small businesses that won’t break the bank. Here are a few examples of...

Looking ahead to the new year, you may have some resolutions to improve your business. You may be thinking about starting or improving your contact center. If this is you, then we’ve got what you need. Keep reading to learn about some of the great features Cloud...

In today’s work culture, more and more people are working remotely. Conference calls are more necessary than ever to keep remote employees connected. When you’re on a conference call, do you remember to mind your manners? Here are some tips for proper etiquette when...

Voice over Internet Protocol (VoIP) has become a common tool for communication and is known for its cost-saving benefits. But what is it about VoIP that actually saves you money in comparison to older phone systems? Let’s break it down. One benefit is that using a...

Over the past 20 years, VoIP business phone systems have made a major impact on the way company’s have been able to communicate. With the growing technology and reduction of costs, Voice over IP has been projected to have over 3 billion mobile users by the year...

Many people have the misconception that their business phone is just a “phone”. In reality, there is so much more going on behind the scenes to ensure that the billions of office phones around the world are functioning properly and reaching their call destinations. ...

During this worldwide crisis, we have seen many small businesses have to adapt and innovate to new ways of going about their livelihood. Many brick and mortars have had to begin using an online platform to sell their goods and/or services. Many restaurants are now...

The telephone has been a necessity in the day-to-day world for many years now. It wasn’t until 1980 that the invention of Caller ID came into play and we haven’t looked back since.  Caller ID became essential for businesses and people to avoid spam callers or to...

One of the key features of VoIP that businesses like is the ability to handle a large call volume. The technology is helpful for both inbound and outbound calls. But the same features that legitimate businesses know and love are becoming tools for scammers. Robocalls...

Voice over Internet Protocol (VoIP) allows businesses to make and receive calls over their internet connection. What does this mean for your business and what is the advantage of using VoIP over the older phone systems? VoIP has been around for over 25 years and yet...

VoIP stands for Voice Over Internet Protocol, which is the process of using the internet to transmit phone calls. Yes, there are some big words in there, but let’s break it down a little bit. When you use a VoIP phone system, your voice stream that goes into the phone...