Call Center Services
Manage your Call Center effortlessly with all the essential features.
Get local phone numbers from any state to boost your local presence.Track marketing efforts with detailed call logs for incoming and outgoing calls. We also help list your numbers on Google My Business for better visibility and customer reach. For additional strategies, check out these Google My Business optimization tips.
Affordable
NO expensive equipment
to buy
Data Rich
Real-Time Statistics and Agent Report to Manage your Agents
Usability
Configure your ACD
Flexibility
Set-Up Hunt-Groups online through the Admin Portal
Get real-time reporting on capacity, utilization and performance with our Call Center services.
data such as:
- Call Volume
- Abandoned Calls
- Average Talk Time
- Queued Calls
- Agent Status
It also gives you access to customization including:
data such as:
- Real-time Reporting
- Alarms
- Historical Reporting
- Scheduling
- ACD Group Analytics
- ACD Call Statistics
Route all incoming calls with
Automated Call Distribution
(ACD) and smart queues
center get bogged down during large call volume times.
Direct your callers to the right Agent with a fully customizable
ACD or hunt-group
Toll-Free and International
Numbers.
it easy for your callers to remember your number. If you do
business internationally, you can also get a local number in the
places you do business, even if you are not physically located
there.
Improve Your Quality, Enable
Better Training, and Monitor
Agents and Users.
your supervisors to be able to record, monitor, and coach
agents, or even intercept active calls to speak with both the
agent and caller (barge-in).
Improve Your Quality, Enable
Better Training, and Monitor
Agents and Users.
your supervisors to be able to record, monitor, and coach
agents, or even intercept active calls to speak with both the
agent and caller (barge-in).
Our Call Center is 100% Customizable and Gives High Accuracy Reporting
Improving quality on company-wide communications requires your supervisors to be able to record, monitor, and coach agents, or even intercept active calls to speak with both the agent and caller (barge-in).
Ready For Cloud VOIP?
Click the cloud to complete
your quick quote!
Give us a call at
919-763-1205