Contact Center Solutions

Effortlessly manage your contact center with essential features.

Get local numbers from any state, track calls with detailed logs, and list your numbers on Google My Business for better visibility and reach.

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Agent Experience

✓ Web and desktop clients
✓ Browser-based softphone
✓ PBX phone support
✓ Call notes/dispositions
✓ Screen pop/agent scripting
✓ Contact history display

Call Queues

✓ Skills-based routing
✓ Queue actions/rules
✓ Call back in queue (CBIQ)
✓ SMS keyword responder
✓ Custom routing logic

Quality Assurance

✓ Call recording
✓ Coaching
✓ Silent monitoring
✓ Post-call survey

Integrations

✓ CRM (Salesforce, Zendesk, Zoho, Shopify)
✓ Cloud storage (AWS, Google, SFTP, FTPS)
✓ Life-like Text-to-Speech, based on Google
✓ Bring-your-own Workforce Management (WFM)

Dashboards & Reporting

✓ Standardized reports
✓ Customizable reports
✓ Report subscriptions
✓ Real-time agent dashboard
✓ Real-time queues dashboard
✓ Export data for external analytics

Our Contact Center is 100% Customizable and Provides High Accuracy Reporting

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Routing, ACD, Smart Queues

Professionally greet your callers 24/7 without letting your call
center get bogged down during large call volume times.
Direct your callers to the right Agent with a fully customizable
ACD or hunt-group

Toll-Free and International Numbers.

Set up a vanity toll free number (think 1-800-FLOWERS) and make
it easy for your callers to remember your number. If you do
business internationally, you can also get a local number in the
places you do business, even if you are not physically located
there.

Improve Quality, Training & Monitoring

Improving quality on company-wide communications requires
your supervisors to be able to record, monitor, and coach
agents, or even intercept active calls to speak with both the
agent and caller (barge-in).