Transform Your Business Communication Like Tower Heating & Air

The Challenge

Tower Heating & Air is a growing HVAC business that recently expanded from one location to two. As they grew, they ran into a big problem: their old phone system just couldn’t keep up. It was outdated, unreliable, and lacked the flexibility they needed. They couldn’t add more phone lines, the call quality was poor, and worst of all—it didn’t integrate with their FieldEdge software. They needed a better way to stay connected with their team and their customers.
The Solution
When Tower Heating & Air reached out to us, we knew right away that we could help. We started by visiting them in person to understand exactly what they needed. From there, we got to work.
We pre-programmed a new phone system tailored to their business, then hosted a webinar with their team to walk through the setup and fine-tune everything based on their feedback. Before the system went live, we gave the staff a full preview so they could suggest any last-minute tweaks.
To support their growing business, we installed an SD-WAN router, Ethernet switches, and new phones at both of their locations. Then we provided training—both onsite and remotely—to make sure the entire team felt confident using the system.

A Smarter System That Works for Them

The business owner wanted a phone system that included call recording and integrated smoothly with their existing FieldEdge software. We made it happen. We also added a call center feature that keeps callers in a friendly hold queue, complete with on-hold music that shares helpful info about their services.
To make things even smoother, we set up AI-powered assistance to answer common questions while callers wait. And when a team member picks up, they instantly see the client’s information—so every conversation starts off informed and efficient.

The Result

Now, Tower Heating & Air doesn’t have to worry about missed calls, lost revenue, or clunky communication. Their team is equipped with a powerful, modern phone system that grows with them.

If your business is in a similar situation, let’s talk. We’d love to explore how Cloud Service Networks can help you communicate better—just like we did for Tower Heating & Air.