Custom VoIP and SD-WAN Plans for Every Business

A mobile app lets you carry your office phone in your pocket. Softphones turn your smartphone, desktop, or tablet into an extension of your business phone system.

Make and receive calls using your work number, transfer calls to colleagues, or check voicemail, all while sipping a latte at your favorite café.

It’s perfect for remote workers, business owners, or anyone who needs flexibility in their work location. Just remember, a strong internet connection is key for the best call quality.

Voicemail is your catchall for when you can’t answer calls. But modern voicemail systems are more than just message recorders.

You can customize voicemail greetings for different situations, get notifications when you receive a message, forward your voicemails to your phone, and even access your voicemails from email or a mobile app.

Voicemail transcription turns voicemail messages into text, making them much easier to scan and manage. Instead of listening to each message, you can quickly read through them, prioritize responses, and search for specific information later.

Voicemail transcription is a real-time-saver, especially for busy professionals who receive a lot of voicemails.

Team chat brings the quick, casual nature of SMS into your work environment. It’s great for those questions or comments that don’t quite warrant an email or a call.

Need a quick answer? Ping a colleague. Want to share a link? Instant message it over.

Most hosted PBX phone systems come with instant messaging capabilities. That’s great for customers who want other options besides email and phone calls.

It keeps communication flowing without cluttering inboxes or interrupting calls. Just be mindful of your company’s policies on saving or archiving these conversations, especially if you discuss sensitive information.

Video calls are must-haves for remote and hybrid work environments. Video conferencing adds a visual dimension to your calls, allowing face-to-face interactions, no matter the location.

You can read body language, share screens to review documents together, and use virtual backgrounds to maintain a professional appearance from anywhere. It’s not just for internal meetings either; use it for client presentations, job interviews, or virtual events.

Call analytics decipher your phone traffic. VoIP solutions provide data on call volumes, peak times, average call duration, and individual agent performance.

Businesses use these insights to optimize staffing, identify training needs, and improve operational efficiency. For example, if you notice a spike in calls every Monday morning, you might schedule more staff for that time. It’s about making data-driven decisions to improve your operations.

A virtual bouncer that lets you set up rules to filter incoming calls based on various criteria. Use call screening to prioritize calls from existing clients or block known telemarketers.

You can send certain calls straight to voicemail or redirect them to a specific department to better manage your time and ensure the most important calls get through.

Call blocking is your shield against mysterious “Unknown” or “Private” number calls. Anonymous call rejection automatically blocks calls from hidden numbers, reducing interruptions from potential spam or unwanted calls.

However, use this feature judiciously — some legitimate callers might use blocked numbers for privacy reasons.

DND is your “peace and quiet” button. When activated, it sends all inbound calls directly to voicemail without your phone ringing. It’s perfect for when you’re in a meeting, working on a crucial project, or just need some uninterrupted focus time.

Many systems allow you to schedule DND times, so you could set it to automatically activate during your daily planning hour, for example.

Hold music turns potentially frustrating wait times into a branding opportunity. Instead of generic elevator music, you can play information about your products or services, share company news, or set a mood that aligns with your brand. It’s a chance to engage with a captive audience, so use it wisely.

Yes, faxing is still a thing in some industries, particularly legal and healthcare. Online faxing brings this old-school technology into the digital age.

You can send and receive faxes directly from your computer or mobile phone — no paper required. It’s more secure than email for sensitive documents and provides a paper trail when you need it. Plus, it saves trees and office space from bulky fax machines.

Number porting lets you keep your existing phone number when moving to a new VoIP provider. It ensures your clients can reach you at the number they’ve always used, maintaining business continuity.

The process might take a few days to a couple of weeks, but it saves you the headache of updating your contact info on every business card, website, and client record.

Hot desking lets you log into any device and still have all your agent profile settings show up automatically. With this VoIP feature, you use the extension of the phone you’re currently using.

It’s a useful feature for those business owners and small businesses running low on office space or call centers with field agents on cell phones.

When integrated with your customer relationship management (CRM) software, your phone system can automatically log calls, pull up customer information during incoming calls, and dial out directly from your CRM.

You have a client’s entire history at your fingertips the moment they call. CRM integrations help businesses provide more personalized service and keep all customer interactions neatly organized in one place.

Many VoIP phone services let you choose business phone numbers that suit your business needs. You can select from local numbers to build a community presence, toll-free numbers for national accessibility, or virtual numbers for location-independent operations.

You’re not limited to one type, mix and match to create a phone identity that aligns with your business strategy.