THE solution for your Contact Center needs
All of the features you need to run and manage your contact center efficiently.
THE solution for your Contact Center needs
All of the features you need to run and manage your contact center efficiently.
Route all incoming calls with Automated Call Distribution (ACD) and smart queues
Professionally greet your callers 24/7 without letting your call center get bogged down during large call volume times.
Direct your callers to the right Agent with a fully customizable ACD or hunt-group
Toll-Free and International Numbers.
Set up a vanity toll free number (think 1-800-FLOWERS) and make it easy for your callers to remember your number. If you do business internationally, you can also get a local number in the places you do business, even if you are not physically located there.
Improve Your Quality, Enable Better Training, and Monitor Agents and Users.
Improving quality on company-wide communications requires your supervisors to be able to record, monitor, and coach agents, or even intercept active calls to speak with both the agent and caller (barge-in).
Get real-time reporting on capacity, utilization and performance.
Get insights with real-time dashboards that give you actionable data such as:
- Call Volume
- Abandoned Calls
- Average Talk Time
- Queued Calls
- Agent Status
Improve Your Quality, Enable Better Training, and Monitor Agents and Users.
Improving quality on company-wide communications requires your supervisors to be able to record, monitor, and coach agents, or even intercept active calls to speak with both the agent and caller (barge-in).
Our Contact Center is 100% Customizable and Gives High Accuracy Reporting
Our Advanced Contact Center Reporting tool allows Supervisors to successfully manage their staff, campaigns and resources efficiently, in real-time.
It also gives you access to full customization including:
- Real-time Reporting
- Alarms
- Historical Reporting
- Scheduling
- ACD Statistics
- ACD Group Analytics
- ACD Call Statistics
- So Much More!