Benefits of VoIP for Small Businesses

With Voice over Internet Protocol (VoIP) increasing in popularity, you may be wondering if this communication tool is right for your small business. Fortunately, VoIP offers several benefits for small businesses that won’t break the bank. Here are a few examples of how this system could benefit you.

VoIP technology provides great call quality. It is set up in a way that the user’s experience doesn’t change. The person answering your call won’t know the difference in your technology, and often VoIP phone numbers experience better call quality than traditional landlines.

A special feature of VoIP is the auto attendant. It may not be in the budget for a small business to hire a specific person to manage calls, so the auto attendant feature can be programmed with generic information. This information could include announcements, office hours, or responses to frequently asked questions.

Additionally, VoIP offers features beyond the phone call. At Cloud Service Networks, we offer voicemail to email and voicemail to text. The voicemail to email with transcription feature will send you an email every time you receive a voicemail with the audio file of the message attached. The voicemail to text feature transcribes the voicemail into an email, so you can easily read the content from the message.VoIP has many other benefits including, encryption protocols that provide more security than typical telephones, flexibility to set up your VoIP number on your mobile phone, and answer calls anywhere with an internet connection, and don’t forget the cost-savings benefits. You can learn more about that in our previous article How VoIP Actually Saves You Money. So, are you ready to upgrade your small business to VoIP? Contact us today, and we’ll help you get started! Call us at (919) 763-1205. We can visit your offices in the Raleigh Durham Triangle area.