Cloud Service Networks - DenaAI Integrations

Cisco BroadWorks

Note: Cisco BroadWorks integration available on request.

Subject to Cisco BroadWorks approval.

AI Voice Agent Integration with Cisco BroadWorks (BroadSoft)

Cisco BroadWorks (formerly BroadSoft) is a carrier-grade cloud communication platform used by telecom operators and service providers to deliver hosted voice, UCaaS, and collaboration services at scale. As part of Cisco’s collaboration portfolio, BroadWorks powers enterprise-grade calling, SIP routing, and multi-tenant voice infrastructure worldwide. DenaAI integrates seamlessly with Cisco BroadWorks to add AI-powered voice automation on top of existing carrier and enterprise voice deployments—without disrupting core telephony architecture. With DenaAI + BroadWorks, service providers and enterprises can transform traditional voice systems into intelligent, AI-enabled communication platforms.

What You Can Do with DenaAI + Cisco BroadWorks

AI Voice for Carrier & Enterprise Clients Enable AI voice agents to answer and manage inbound calls across BroadWorks-powered deployments.

Intelligent Call Screening & Routing Allow AI to qualify callers, capture intent, and route calls before reaching live agents or enterprise teams.

Multi-Tenant AI Deployment Deploy AI voice automation across multiple enterprise customers within your BroadWorks infrastructure.

Healthcare & Regulated Industry Automation Support hospitals, clinics, and regulated enterprises with compliant AI call handling integrated into their Cisco-powered voice systems.

Value-Added Service Expansion Offer AI voice automation as a premium service layer within your BroadWorks UCaaS portfolio.

Secure, Compliant & Reliable

DenaAI is designed for enterprise and carrier-grade deployments. AI voice services integrated with Cisco BroadWorks follow strict security and compliance standards, including SOC 2, HIPAA, and PHIPA—supporting regulated industries and high-trust enterprise environments across global markets.