Cloud Service Networks - DenaAI Integrations

Genesys Cloud

Note: Genesys Cloud integration available on request.

Subject to Genesys Cloud approval.

AI Voice Agent Integration with Genesys Cloud

Genesys Cloud is a leading CCaaS (Contact Center as a Service) platform designed to help organizations manage high-volume customer interactions across voice, messaging, chat, and digital channels. Businesses use Genesys Cloud to power modern contact centers with advanced routing, analytics, workforce management, and customer experience tools. DenaAI integrates with Genesys Cloud to add AI-powered voice automation that can intelligently handle calls before they reach human agents. With DenaAI + Genesys Cloud, organizations can automate the first layer of customer conversations, reduce agent workload, and ensure every inbound call is handled efficiently.

What You Can Do with DenaAI + Genesys Cloud

AI Front-Line Call Handling Automatically answer inbound calls with a natural, human-like AI voice agent before routing them into the contact center queue.

Intelligent Call Qualification Allow AI to identify caller intent, collect key information, and route calls to the appropriate agent or department.

Call Overflow & After-Hours Automation Handle calls during high-volume periods or outside business hours without adding additional agents.

Customer Intake & Data Capture Collect caller details, support ticket information, or appointment requests before transferring the call to a live agent.

Enhanced Contact Center Efficiency Reduce queue times and agent workload by letting AI handle repetitive or routine conversations.

Secure, Compliant & Reliable

DenaAI is built for enterprise-grade and regulated environments. AI voice interactions operating alongside Genesys Cloud follow strong security and compliance standards, including SOC 2, HIPAA, and PHIPA—supporting organizations that require secure and compliant communication systems.