Cloud Service Networks - DenaAI Integrations

Microsoft Teams Phone

Note: Microsoft Teams Phone integration available on request.

Subject to Microsoft Teams Phone approval.

AI Voice Agent Integration with Microsoft Teams Phone

Microsoft Teams Phone is a cloud-based calling solution that extends Microsoft Teams into a full business phone system. It enables organizations to manage voice calls, meetings, and collaboration within a unified platform. Widely used by enterprises and distributed teams, Teams Phone simplifies communication by combining calling and collaboration in one place. DenaAI integrates seamlessly with Microsoft Teams Phone to add AI-powered voice automation on top of your existing communication system. With DenaAI + Microsoft Teams Phone, businesses can automate inbound calls, improve response efficiency, and deliver intelligent voice interactions—without changing how teams use Microsoft Teams.

What You Can Do with DenaAI + Microsoft Teams Phone

AI-Powered Call Answering Automatically answer inbound Teams Phone calls 24/7 using a natural, human-like AI voice agent.

Smart Call Routing & Escalation Allow AI to understand caller intent and route calls to the right team, department, or user within Microsoft Teams.

Appointment Booking & Call Intake Capture caller information, schedule appointments, and sync data with your EHR, CRM, or internal systems during live calls.

After-Hours & Overflow Call Handling Ensure calls are handled even when your team is unavailable or during high call volumes.

Custom AI Call Workflows Configure AI responses, routing rules, and escalation paths based on your business processes.

Secure, Compliant & Reliable

DenaAI is built for enterprise and regulated environments. AI voice interactions integrated with Microsoft Teams Phone follow strong security and compliance standards, including SOC 2, HIPAA, and PHIPA—supporting secure and compliant communication across industries.?