Cloud Service Networks - DenaAI Integrations

Zedmed PMS

Note: Zedmed PMS integration available on request.

Subject to Zedmed PMS approval.

AI Voice Receptionist for Zedmed PMS Users

DenaAI integrates seamlessly with Zedmed PMS, a comprehensive practice management solution tailored for healthcare providers in Australia. Zedmed PMS offers features such as appointment scheduling, patient communication, e-prescribing, and secure messaging, enabling practices to streamline their operations and enhance patient care. By combining DenaAI with Zedmed PMS, your clinic gains a 24/7 AI voice receptionist that answers patient calls naturally, handles appointment requests and changes, sends reminders, escalates urgent issues, and keeps everything in sync with Zedmed PMS’s scheduling and patient data modules. This integration helps your front desk focus on care rather than repetitive calls, while your patients receive prompt, professional voice interaction any time of day.

What You Get with DenaAI + Zedmed PMS

Natural, Human-Like AI Receptionist : Understands caller intent and responds conversationally.
Intelligent Escalation : Routes urgent or complex calls to live staff.
Seamless Appointment Management : Books, reschedules, and cancels appointments synced with Zedmed PMS’s calendar.
Automated Recall and Reminder Calls : Reduces missed sessions and improves patient engagement.
Multilingual Voice Support : Serves diverse patient populations.
24/7 Availability : Ensures no patient call is left unanswered.
Up to 80% Reduction in Routine Front-Desk Call Volume : Frees up staff for more meaningful tasks.
Real-Time Call Summaries : Captures caller context, patient need, and urgency for review.
Spam Filtering and Smart Routing : Prioritizes genuine patient requests and filters out noise.
Voice-Driven Communication : Complements Zedmed PMS’s scheduling and patient-interaction capabilities.

Secure, Compliant, and Built for Healthcare

DenaAI is engineered with healthcare-grade security and privacy protections. We support full compliance with HIPAA, PIPEDA, and SOC 2 standards. All voice interactions are encrypted and handled with the same level of care as your clinical and patient data.

Why Healthcare Providers Choose DenaAI with Zedmed PMS?

Adds voice-first automation to Zedmed PMS’s suite of features.
Reduces administrative burden while improving patient responsiveness.
Quick deployment with minimal technical overhead.
Scalable — suitable for solo practitioners, group practices, and multi-location setups.
Enhances patient satisfaction by ensuring consistent, intelligent communication across every call.