Polycom VVX 500 Business Media Phone
About the Touchscreen
Tap to select and highlight screen items. To scroll, touch
the screen, and swipe your finger up, down, right, or left.
To go back to a previous screen, tap Back.
Phone Views
Your phone has Four main Views: Home, Calls, Active Call and Lines view (the default).
You can access Home and Lines view at any time.
If your phone has one or more calls, you can also access Calls view.
For Home view from any menu, press
Press
to alternate between Home and Lines view.
Home View
Home view displays icons you can select to access phone
functions.
Touch and hold
to display fewer icons.
Touch and hold
or swipe the screen to display more icons.
From Home View, tap the phone Line to display your
phone Lines and Favorites—contacts you can dial by
tapping their name. To go back, tap Close.
Lines View
Lines view displays phone Lines, Favorites, and soft keys.
- – If your phone is idle, you can press the Line key to access the Dialer.
- – Swipe to switch between Lines View and the Browser )
Calls View
Calls View displays a list of all your calls.
Call color indicates status:
- Dark green – Active call.
- Dark blue – Incoming and held calls.
- Bright green – Active call is highlighted.
- Bright blue – Incoming or held call is highlighted.
Tap a call to highlight it. The soft keys apply to the
highlighted call.
Active Call View
If a phone Line has only one call—and it’s active—you
can access Active Call View.
Entering Data
Use the onscreen keyboard or dialpad keys to enter information. To backspace,
press Backspace.
To use the onscreen keyboard, tap
To type with the dialpad keys, press a key repeatedly to
view the character options and stop to select.
To type other characters, press Encoding or Mode. When
using the dialpad keys, use the 1, *, 0, and # keys.
About Calls
Only one call can be active at one time.
You can use the handset, speakerphone, or headset for
calls. During a call, you can change modes by picking up
the handset, or by pressing
If you navigate away from your call(s), press
to see Active Call or Calls view again.
Tip: Returning to your calls
If you navigate away from your call(s), tap
to see Active Call or Calls View again.
Placing Calls
Pick up the handset, or press
Enter the phone number, and tap
From Lines View: Tap the phone Line, enter the phone number, and tap
From Home View: Tap New Call, enter the phone number, and tap
Timesaver: Placing Calls Quickly
Select a recent call or Favorite, or select a
contact’s phone number in the Contact
Directory.
Answering Calls
To answer with the speakerphone, press
or tap Answer. To answer with the handset, pick up the
handset. To answer with a headset, press
To answer a new call while on an active call, press
Answer. The current call will be held.
Ending Calls
To end an active call, replace the handset, press
or, Press End Call.
To end a held call, navigate to Calls view and highlight
the held call. Press Resume, and press End Call.
Holding Calls
From Calls view, press Hold or
Remember to highlight the call first.
To resume a held call, press Resume or
again.
Transferring Calls
From Calls view, press Transfer or
and call the
other party. When you hear the ringback tone, or after
you talk with the other party, press Transfer or
again. Press Blind to complete a transfer without waiting
for the ringback tone.
Forwarding Calls
- – To enable call forwarding, press Forward from Home or
Lines view. Select the forwarding type to enable, enter a
forwarding number, and press Enable. - – To disable call forwarding, press Forward from Home or
Lines view, select the forwarding type to disable, and press Disable. - – To enable per-call forwarding: As your phone rings, press
Forward, enter the forwarding number, and press Forward.
Placing Conference Calls
Call the first party, and after the call connects, press
More, and select Confrnc. Then, dial and connect with
the second party and press Confrnc again.
From Lines or Calls view, you can:
- Press Hold to hold all participants.
- Press End Call to remove yourself from the call, but
keep the other participants connected. - Press Manage (if available) to manage each participant.
- Press Split to end the conference and hold all participants.
Timesaver: Placing Conference Calls
If you have an active and held call, press Join to
set up a conference
Favorites
Favorites are contacts you call most often. Your Favorites
list displays all your Favorites. A smaller number of
Favorites displays in Lines view.
- To view your Favorites list—From Home view, press
and select Directories> Favorites.
- To make a contact a Favorite— Navigate to your
Contact Directory and select the contact. Press Info,
press More, and select Add to Favorites. Press Yes to
confirm.
- To dial a Favorite—Press the Favorite from Home or
Lines view, or from your Favorites list.
- To reorder your Favorites list – Update the contact’s Favorite Index number in the Contact Directory.
Viewing Recent Calls
To view your Recent Calls list, tap New Call from Home View, and tap Recent.
From the Recent. Calls list, tap
to sort and order calls, tap
to display only certain
calls, or tap a call record to call the person.
From the Recent Calls list, press Sort to sort and order
calls, press Type to display only certain calls, or select a
call record to call the person.
Timesaver: Viewing Recent Calls
Tap
from Lines, Calls, or Active Call View.
Tip: Saving Recent Callers to Your Directory
From your Recent Calls list, tap
next to the call, and tap Save. Enter additional information and tap Save.
Contact Directory
- – To view your Directory—Select Directories from
Home view. Press Contact Directory on the Directory screen. - – To add a contact—Navigate to your Contact Directory
and press Add. Enter the contact’s information, and
press Save. To make a contact a Favorite, enter a
Favorite Index number. - – To update contact information—Navigate to your
Contact Directory and select the contact. Press Info,
press Edit, update the contact’s information, and press Save. - – To delete a contact— Navigate to your Contact
Directory and select the contact. Press Info, press Delete, and
press Yes to confirm. - – To search for a contact—Navigate to your
Contact Directory and press Search. Enter search
criteria and press Search. - – To dial a contact from your Directory— Navigate to
your Contact Directory and select the contact. From
the contact’s information screen, select the contact’s
phone number
Tip: What Does the Star Mean?
A star indicates a Favorite.
Listening to Voicemail
An envelope adjacent to a Line key, indicates that
you have voicemail.
Select Messages from Home view or
press
and select Message Center. Press Connect
and follow the prompts.
Muting the Microphone
During a call, press
so other parties can’t hear you.
To disable Mute, press
again. This applies to calls using the handset, headset, and
speakerphone.
Using Do Not Disturb
To enable or disable ringing, press DND from Home or
Lines view. When Do Not Disturb is enabled, the
DND icon,
displays in the status bar and beside the appropriate Line key.
Adjusting Volume
To change call volume, press
during a call. To change the ringer volume, press
when the phone is idle or ringing.
Updating Ringtones
To change the incoming call ringtone, select Settings
from Home view, and press Basic > Ring Type.
Select the ringtone you want.
To set a ringtone for a contact, navigate to your
Contact Directory and select the contact. Press Edit,
update the contact’s ring type, and press Save.