These Quick Tips apply to VVX 500, 501 , 600, and 601 business media phones.

Enter Data

To use the onscreen keyboard:

» Tap

» To backspace, >> Tap

» To type other characters: »Tap Encoding or Mode.

When using the dialpad keys, use the 1, *, 0, and # keys.

Place Calls

You can only have one active call in progress on your phone.

You can use the handset, speakerphone, or headset for calls.
During a call, you can change modes by picking up the handset,
or by pressingor

To place a call:

» Do one of the following:

» Pick up the handset, press enter the phone number, and tap

» Enter the phone number, tap , and pick up the handset, or press or

From the Home screen, tap New Call, enter the phone number, and tap

» Select a Favorite from the home screen.

» Select a contact from the Recent Calls.

» Select a contact from the Contact Directory.

Answer Calls

You can answer calls using the handset, speakerphone, or a headset.

Do one of the following:

» To answer with the speakerphone, press or tap Answer.

» To answer with the handset, pick up the handset.

To answer with a headset, press

End Calls

You can only end active calls. To end a held call,

you must resume the call first.

To end an active call:

»Place the handset in the cradle, press or , or tap End Call.

To end a held call:

» Tap Resume> End Call.

Hold and Resume Calls

You can have multiple calls on hold and resume a call at any time.

To hold a call:

»Tap Hold.

To resume a call:

» Tap Resume.

Transfer Calls

You can transfer calls to any contact and choose the way to transfer the call.

To transfer a call:

1 Press and hold Transfer.

2 Choose Blind or Consultative.

3 Dial a number or choose a contact. If you chose Blind, the call is transferred immediately.

4 If you chose Consultative, tap Transfer.

Forward Calls

You can forward an incoming call to a contact or forward all incoming calls to a contact.

To forward an incoming call:

1 On the Incoming Call screen, tap Forward.

2 Enter your contact’s number and tap Forward.

To forward all incoming calls:

1 On the Home Screen, tap Forward.

2 If you have more than one line, select a line.

3 Choose either Always, No Answer, or Busy. If you chose No Answer, you can enter the number of rings before the call is forwarded.

4 Enter a contact’s number, and tap Enable.

To disable call forwarding:

1 On the Home Screen, tap Forward.

2 If you have more than one line, select a line.

3 Choose your forwarding type and tap Disable.

Initiate a Conference Call

You can initiate a conference call with up to 24 contacts.

To initiate a conference call:

1 Call a contact.

2 Tap Conference and call your next contact.

3 When your contact answers, tap Conference.

You can also join an active and held call into a conference call.

To join two calls into a conference call:

» On the Calls screen, tap Join.

Manage Conference Calls

When you initiate a conference call, you can

manage all or individual conference participants:

To manage all conference participants:

Do one of the following:

» Tap Hold to hold all participants.

» Tap Mute to mute all participants.

To manage individual participants:

1 Highlight a participant and select Manage.

2 Do one of the following:

» Tap Far Mute to mute the participant.

» Tap Hold to place the participant on hold.

» Tap Remove to remove the participant from the conference and create a separate call with the participant.

» Tap Information to view information for the participant.

View Recent Calls

You can view placed, received, and missed calls.

To view recent calls:

» Tap or Directories> Recent Calls.

View the Contact Directory

You can view and add contacts to the Contact Directory.

To view the Contact Directory:

» Tap Directories> Contact Directory.

To add a contact to the Contact Directory:

1 In the Contact Directory, tap

2 Enter the contact’s information and tap Save.

You can enter a number between 1 and 99 in the Favorite Index field to make a contact a favorite.

Listen to Voicemail

When you have new voicemail messages, the messages icon displays on your line.

To listen to voicemail:

1 On the Home screen, tap or Messages.

2 Tap Message Center> Connect.

3 Follow the prompts.

Mute the Microphone

You can mute or unmute your microphone during calls.

To mute or unmute your microphone:,

» Press

The key glows red when your microphone is muted.

Enable Do Not Disturb

You can enable Do Not Disturb when you do not want to receive calls.

To enable or disable Do Not Disturb:

» On the Home Screen, tap DND.

The DND icon displays on the line key and in the status bar.

Set Ringtones

You can set ringtones for incoming calls from all contacts and from individual contacts.

To set a ringtone for incoming calls:

» Tap Settings> Basic > Ring Type and select a ringtone.

To set a ringtone for individual contacts:

1 Tap Directories> Contact Directory.

2 Choose a contact and tap

3 Choose a ringtone and tap Save.

Handle Video Calls

If your phone is enabled for video calls, you can receive video during calls. If you have a VVX Camera attached to your phone, you can send video during calls, and your phone sends video automatically.

To stop sending video during a call:

» Tap Video> Stop Video.

To start resending video:

» Tap Video> Start Video.